Claim a transferred name
When someone transfers a .box name with DNS to you, the name is already yours the moment the transfer confirms. Claiming is a follow-up step that keeps the DNS side active by adding your WHOIS contact information. You have 48 hours to do it.
You already own the name
This is the key thing to understand: ownership moved to your wallet as soon as the transfer went through. Your ENS name is active and yours right away. Claiming is only about DNS. If you never claim, you keep the name, you just lose the DNS services until you re-enable them later.
Claiming applies only to transfers that include DNS. A name transferred as ENS only has nothing to claim.
Where you'll see the prompt
my.box surfaces a pending claim in a few places once a name arrives:
A banner on your My Names list reading Action Required: Claim DNS for yourname.box, with a Claim Now button.
A DNS Pending badge on the name in your list.
On the name's Overview, a Claim DNS Now button in the Enabled Services card, with the time you have left.
Any of these takes you to the claim page.
Claim your name
The claim page asks for your WHOIS contact information, the same four roles used when enabling DNS:
Registrant: the person or organization that legally owns the DNS registration.
Admin: the primary point of contact for administrative matters.
Technical: the contact for technical questions (nameservers, DNS records, etc.).
Billing: the contact for billing and renewal matters.
You can reuse one contact for all four roles (leave Use the same contact for Admin, Tech, and Billing records selected) or set them separately. When your contacts are set, choose Submit & Claim DNS. On success, your name is confirmed with both ENS and DNS active.
If you miss the window
The banner counts down the hours you have left. If the window closes before you claim, DNS is disabled and the name's website and email stop working. Your ENS name is unaffected: you still own it, and you can enable DNS again whenever you want.