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Manage payment methods

View the cards saved to your account and update or remove them through the secure billing portal.

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Written by Box Support

Manage payment methods

Your saved cards are used for name purchases and renewals. You review them under My Account, on the Payment Methods tab. You need a connected wallet to see them.

What you'll see

The Credit Cards section lists each saved card. Each row shows the card brand (or the nickname you gave it in the billing portal, if you set one), then its last four digits and expiration on the line below, for example Visa above •••• 4242 Expires 08/27. A Default badge marks the card charged for automatic renewals, and an Expired badge flags a card past its expiration, whose date reads Expired 08/27 instead.

If you have no saved cards yet, the tab explains that saved cards are used for renewals and repeat purchases, and points you to Browse names.

Adding a card

There is no separate "add card" step here. A card is saved automatically when you pay with it at checkout, and it then appears on this tab. See Pay with a card. Paying again with a card you have already saved does not create a second entry.

Updating or removing a card

To change a card's details, remove it, or set which card is your default, choose Edit next to it. This opens a secure billing portal (run by our payment processor, Stripe) where you can update or delete the card, then returns you to my.box when you are done. Editing the card itself happens there rather than inside my.box.

Your default card is the one charged when a name renews automatically, so keep it current if you rely on auto-renew.

Choosing which card renews a specific name

Changing a card's details is different from choosing which card a particular name bills. To switch a name to a different saved card, open that name, go to its Admin tab, and use Change Card on the Subscriptions card. That picks among the cards already listed here without going to the billing portal. See Auto-renew for the full flow.

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